Data Protection

At L'Officina General Store, we place the utmost importance on the respect and protection of the privacy and personal data of our customers. L'Officina General Store will process your personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 and this privacy notice is issued in accordance with the EU General Data Protection Regulation (GDPR).

This privacy notice will explain how we take care of your personal data when you visit the L'Officina General Store website and inform you about your privacy rights and how the law protects you.

The controller of your personal data on the website L'Officina General Store.com is:

L’Officina General Store, sole trader, headquartered at Lucca (55100), Piazza Sant’Agostino 3,Italy. The company may be called "L’Officina", “we, “us”, “our” or “L'Officina General Store” in this privacy notice.

How to contact us in regards to our use of your private data:
Name of the legal entity:  L'Officina General Store
E-Mail: info@officinageneralstore.com
Postal address : Piazza Sant’Agostino, 3, Lucca 55100 Italy

Therefore, in compliance with the provisions of EU Reg. 2016/679- GDPR and Legislative Decree no. 196 of 30 June 2003 (so-called "Privacy Code"), We, with this document, provides you with some important information on the processing to which the personal data provided by you will be subjected: during navigation within the Site and /or upon registration on the Site and/or upon conclusion of the online sales contract and the provision of any after-sales assistance services.

1. Collection of data:

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). The personal data that we are likely to collect when you browse the site and place an order include your first and last names, your postal address, your e-mail address and your telephone number as well as technical date (IP address ... ).

We may collect your personal data when:

• You browse the pages of the site (desktop or mobile).
• You subscribe to our information feeds (Newsletter, alerts ...).
• You create your customer account ("My account" section).
• You get in touch with our brand by letter, phone, email, chat or the contact form ("Contact" section).
• You are applying for a job ("Carreers" section).

2. Use of data:

The collected personal data required, which are essential to the processing and management of customer orders as well as commercial relations between L'Officina General Store and the customer, are marked with an asterisk in all relevant pages of the site.

It allows L'Officina General Store to:

• Treat your questions or requests for information by email, phone or email chat.
• Manage your customer account, your shopping cart and your orders.
• Manage your deliveries, the follow-up of your orders as well as the after-sales service.
• Send you the L'Officina General Store Newsletter when you have subscribed to it.
• Collect your opinion on our site and our products by offering to participate in surveys or surveys, by email or by phone.
• Customize the site (mobile and desktop) according to your affinities.
• Analyze website traffic (mobile and desktop).
• Organize contests and advertising.
• Fight against fraud when paying for the order.

With the exception of marketing communication for which we rely on the collection of your explicit consent, L'Officina General Store considers that the use of data listed above is needed in order to perform a contract between you and us (such as fulfilling your order). You have the right to opt out from receiving marketing materials at any time (unsubscribe via newsletter link or by sending an email to info@officinageneralstore.com). 

Once unsubscription from our newsletter has been successfully completed, your email address is removed from the mailing list.

3. Disclosures of your personal data:

The company L'Officina General Store is the only recipient of your personal data. Your data may nevertheless be transmitted to third-party service providers (such as delivery partner and service provider). We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions. We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

The company L'Officina General Store transfers your personal data to a third party only in the following cases:

• As part of the shipping and payment of your order.
• In case of recourse to a technical service provider to provide the requested service (for example the sending of the L'Officina General Store newsletter).
• As part of the collection of customer reviews.
• As a part of Stock availability and Pre-order notification
• As part of the maintenance and technical development of the website and the mobile site.
• At the request of the judicial authorities or any administrative authority authorised by law.
• If you explicitly consent that this information is transmitted to partners (for example for advertising purposes).
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

4. Your legal rights on the personal data collected

You have the following rights as a data subject under the data protection laws:

• The right to request access to the personal data that we hold about you (commonly known as “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
• The right to request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected
• The right to request erasure of the personal data that we hold about you (commonly known as “the right to be forgotten”). This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
• The right to request restriction of processing about you. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
• The right to object to processing. Where we are processing your personal data solely on the grounds that there is a legitimate interest to do so, and there is something about your particular situation which makes you want to object to processing on this ground, then this enables you to challenge the processing. You also have the right to object where we are processing your personal information for direct marketing purposes.
• Where our processing of personal data is based on your having given consent, you also have the right as a data subject to withdraw that consent at any time.
• You can exercise any of these rights by contacting: info@officinageneralstore.com
• In order for us to satisfy your request and to prevent identity theft, we may ask for a copy of double-sided ID. We are committed to responding within one month of receiving your completed application.

5. Cookies Policy:

Our website uses cookies. The "cookie" is a small file, usually made up of letters and numbers, sent by the Internet server and saved in your terminal (PC, tablet or smartphone). Most cookies allow you to store information about your browsing on a website (language settings, screen size and resolution, connection time, pages visited, IP address, etc.). Our own cookies are kept for a period of 13 months.

There are different types of cookies which we have grouped together in three categories :

5.1. Cookies strictly necessary for the proper functioning of the site:

The use of these cookies allows among other things that the site L'Officina General Store.com can offer you the following services:

• Access your customer account
• Saving your cart
• Save your wish list and favourites
• Backup and display of the last products consulted

5.2. Cookies for measuring audience and statistics:

These cookies allow us to establish statistics on the attendance of the site L'Officina General Store.com This information is useful to us:

• To carry out studies to adapt the content of the Site to your needs
• To detect malfunctions and improve our quality of service.

5.3. Social media cookies and advertising cookies:

They are likely to be placed in your terminal in order to improve the interactivity of our site and to personalise the advertising offer that is addressed to you outside our site according to your centres of interests. 

You can express your consent or oppose the use of cookies by setting your browser appropriately. Refer to the user guides of your browser. For the main browsers, you can refer to the following pages: