Our commitment to making it simple and transparent.
Pre-Loved Items Condition Classification
'It is the nature of Pre-Loved objects to present imperfections. We believe that these become part of their stories, add beauty and character to them'
AS NEW
Pre-Loved Items that show no sign of use and might still have original labels on.
VERY GOOD
Pre-Loved Items that show very light signs of use such as micro scratches or marks.
GOOD
Items that show signs of use such as scuffs, slight discoloration or lights marks of decay.
FAIR
Items that show noticeable signs of use such as notable marks, discoloration or signs of decay.
*No return or refund accepted on these items.
Items Condition Guide
Item Condition Guide
Curated Pre-Loved Objects
At L'Officina General Store, we believe every item has a story. Our pre-loved, vintage, and second-hand pieces may show subtle signs of wear, and we consider these part of their charm—an authentic touch that gives each item personality and character.
Thoughtful Assessment & Care
Every pre-loved item is carefully sourced, inspected, cleaned, and repackaged to arrive in excellent condition. All imperfections are documented with detailed photos and videos, and our team is available for any questions. We do not sell broken or unusable items; all products are fully functional unless otherwise stated.
Sustainability and quality are at the heart of everything we do.