Shipping policy

According to our Terms & Conditions. 

See Terms and Conditions for definitions. 

Delivery charges

1. Delivery charges vary according to location and the type of Good(s) and Used Goods ordered.
2. If you purchase more than one Good(s) or Used Goods, the delivery charges indicated on the others will be reduced by 30%.
3. This charge reduction applies to the delivery charges under 50€. 

Delivery

1. All Good(s) ordered will be delivered to the address specified by the Buyer.
2. Good(s) shall be deemed delivered once they are delivered to the address specified by the Buyer.
3. All deliveries must be signed for by the Buyer or by the person authorised to accept delivery of the Good(s).
4. Delivery Dates are approximations only.

• Standard 10-day delivery lead time is 3-10 working days although this can take up to 30 working days in rare cases.

• 3-weeks delivery lead time is 2-3 weeks.

• 6-weeks delivery lead time is 4-6 weeks.

• 4-months delivery means the Product is being manufactured and this time might be reduced depending on the flow of the production. The Seller shall not be liable for any direct or indirect or consequential loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Good(s).

5. Parcel deliveries are made by one man direct to the front door of the Buyers specified delivery address. Large and heavy items may be delivered by 2-Man delivery service. L'Officina General Store will decide which type of delivery will be used and is not obliged to offer a 2-Man delivery service for any order. The goods will not be unwrapped by the delivery person and packaging will not be removed.

6. The Seller will not remove existing pieces of furniture to help make room for newly delivered products. Likewise, old pieces of furniture will not be taken away unless already agreed with the Seller. The Buyer must take responsibility for organizing the removal and disposal of unwanted furniture.

7. The Buyer will become the owner of the Good(s) ordered when the Good(s) have been delivered to them and they have been paid completely to the Seller. Once Good(s) have been delivered to the Buyer, they will be held at the Buyers own risk and the Seller will not be liable for their loss or destruction.

8. If the Buyer fails to accept delivery on the agreed delivery date, the Seller reserves the right to charge the Buyer to cover the cost of the failed delivery. This charge depends on the weight and size of the item.

9. We do not accept any blame or liability for customers removing or disposing of old furniture prior to delivery. We do advise that customers only dispose of old items after the new Good(s) have been delivered.

10. Deliveries made to business addresses will have the customers authority for anybody in the building to accept Good(s) on the customers behalf. We will accept no responsibility once the Good(s) have been signed for at the requested address.

11. The Buyer must unpack the Good(s) in front of the deliveryman and check the quality of the Good(s). No further request for delivery default will be accepted.

12. Note that if Good(s) ordered have different availability times, they will all be dispatched at the same time.

13. The carrier might contact the Buyer to make an appointment. If the Buyer agrees on a specific day for the delivery to take place and he fails to accept the Good(s), extra charges may be applied at his own expense.
14. Please note that deliveries are booked in for a specific day, but not a specific time of day.